Terms of Use, Privacy Policy & Refund Policy
1. Introduction & Acceptance
Welcome to Startupwala.com, owned and operated by Startupwala Pvt. Ltd.
(“Startupwala”, “Company”, “we”, “us”).
By accessing or using this Website or availing any service, you agree to be bound by these
Terms of Use, Privacy Policy, and Refund Policy, which together govern your relationship
with Startupwala. You may also review our Disclaimer page for more details of usage terms.
If you do not agree, please discontinue use immediately.
2. Nature of Services – Facilitation Only
Startupwala is a private facilitation and administrative support platform.
- Startupwala does not practice law
- Startupwala does not render legal, tax, accounting, or professional advice
- Startupwala is not a law firm, CA firm, CS firm, trademark agent, or representative of any Government authority
- Startupwala does not solicit or advertise professional services
Where law requires professional involvement, services shall be carried out only by independent,
duly qualified professionals, appointed separately and in accordance with applicable law.
No professional-client relationship is created by use of this Website.
3. Information Disclaimer
- Website content is provided for general informational purposes only
- Content may change without notice
- No warranty is given regarding accuracy, completeness, or applicability
- Users must independently verify requirements before acting
Startupwala shall not be liable for decisions taken based on Website content.
4. Government & Approval Disclaimer
- This is NOT a Government website
- Approvals, registrations, certifications, or filings are solely at the discretion of statutory or Government authorities
- No assurance, guarantee, or timeline commitment is given or implied
5. Intellectual Property
All Website content, design, text, graphics, and logos are owned by or licensed to Startupwala.
Unauthorized reproduction, copying, or use is strictly prohibited.
6. Limitation of Liability
To the fullest extent permitted by law, Startupwala shall not be liable for:
- Delays, rejections, objections, or adverse outcomes
- Loss arising from statutory authority actions
- Indirect or consequential damages
- User non-compliance or misinformation
Cancellation & Refund Policy
7. General Principles
- Refunds are governed strictly as per the specific proposal or quotation shared for each service
- Services are process-driven and time-bound, involving manpower, documentation, and third-party costs
- Refund eligibility depends on the stage of service execution
8. Cancellation Window
Cancellation requests must be made within 24 hours of payment.
Cancellation shall not be accepted if:
- Work has been assigned to the operations team
- Documentation review or drafting has commenced
- Third-party or professional costs have been incurred
9. STAGE-WISE REFUND
Refunds, if applicable, are governed strictly by the specific service proposal and the stage of service execution. Startupwala is a private facilitation platform and does not guarantee approvals or outcomes. Fees once allocated toward documentation, coordination, or statutory filing processes are non-refundable.
Refunds, if applicable, are net of:
- Administrative & facilitation costs
- Administrative & facilitation costs
- Government fees, if already paid (non-refundable)
10. No Guarantee / Outcome-Based Refunds
Refunds shall not be granted for:
- Rejection, objection, or delay by statutory authorities
- Change in law or Government policy
- User-provided incorrect or incomplete information
- Force majeure or technical issues beyond control
11. Refund Timeline
Approved refunds are processed within 7–10 working days to the original payment source.
Refund requests must be emailed to:
enquiry@startupwala.com
12. Information We Collect
We may collect:
- Name, email, and phone number
- City, preferences, and enquiry details
- Information required for facilitation purposes
13. Purpose of Data Use
Your data is used for:
- Service facilitation and coordination
- Internal record keeping
- Customer and user communication
- Legal and regulatory compliance updates
We do not sell or lease personal data.
14. Data Sharing
Information may be shared only when necessary:
- With third-party service providers for service execution
- With authorities as legally required
- To comply with lawful requests
15. Data Security
Startupwala follows reasonable security practices as mandated under Indian law
to protect data from unauthorized access, misuse, or disclosure.
16. Cookies
Cookies are used only for:
- Website analytics
- User experience improvement
Users may disable cookies via browser settings; however, doing so may affect
certain site functionalities.
17. User Rights
Users may:
- Request access to or correction of personal data
- Withdraw consent for promotional communication
- Request deletion of data, subject to legal retention requirements
Requests may be sent to:
enquiry@startupwala.com
18. Third-Party Links
Startupwala is not responsible for the privacy practices, content,
or accuracy of third-party websites linked from this Website.
19. Governing Law & Jurisdiction
These terms shall be governed by the laws of India.
Courts at Pune, Maharashtra shall have exclusive jurisdiction.
